Operations Specialist

Operations · New York, New York
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

Realeyes is a pioneer in emotion and attention AI. Using the latest computer vision and machine-learning technologies, we measure how people feel while watching video content online. We help brands, publishers, and agencies to move fast and efficiently, to maximize their ROI on ad attentiveness.


As an Operations Specialist, you will be responsible for managing projects from set up to delivery. You will work with multiple teams internally to satisfy our customers' needs. You will be providing input on our product, managing our company's operational data, communicating with vendors and customers, and contributing to the team’s OKRs. 


This is an excellent opportunity for an ambitious, curious, detail-oriented, and tech-savvy professional looking to break into tech at the intersection of media measurement and market research. The role is based in New York City and is partly remote.


Responsibilities:

  • Set up, manage, and coordinate custom research projects on the Realeyes and third-party platforms (panels, panel exchanges) and ensure on-time delivery.
  • Evaluate and manage vendors on a project-by-project basis
  • Prepare deliverables for customers and other teams internally.
  • Coordinate with Sales and Customer Success to make sure that clients' expectations are met.
  • Support Sales in scoping.
  • Work with data to identify problems and ensure quality.
  • Continuously work on expanding our panel reach.
  • Act as the first line of support for clients and resolve any project-related or technical issues.
  • Work at expanding our internal and external knowledge base, and contribute to the team's constant improvement culture.


Success Factors:

  • Delivery deadlines and the highest possible quality outcomes are met.
  • Potential issues are diagnosed early in the project life cycle by closely monitoring project health and analyzing data provided by third-party panels or the Realeyes platform. Problems are resolved independently or by involving other teams to ensure smooth and fast project delivery.
  • Realeyes platform knowledge is kept up to date by following and understanding Realeyes product updates and new feature launches.
  • Clear and efficient communication with clients and other teams within Realeyes. Able to explain complicated problems simply.


Skills & Qualifications:

  • Bachelor's degree in a Technical, Business, or Management field (Technical preferred)
  • 2-4 years experience in operations, market research, or project management
  • Analytical skills and ability to create sound business arguments backed by data
  • Ability to work independently and take initiative to solve problems
  • A strong team player able to collaborate effectively with a global team in different time zones
  • An exceptional problem solver who is solution-oriented and has a genuine interest in helping others
  • Strong verbal and written communication skills
  • Computer skills required: Advanced Microsoft Office skills, including understanding Excel formulas and pivot tables
  • Basic knowledge of a programming language or SQL is an advantage


What we offer:

  • a great opportunity to work in a young but well-established international company where what you do has a direct and immediate impact
  • competitive salary
  • 401(k) match
  • unlimited holidays
  • life insurance and 100% paid sick leave
  • working from home option for which we’re providing the necessary equipment (office table, chair, monitor etc.)
  • flexible working hours
  • health, dental, and vision insurance
  • strong benefits package including subsidized gym membership/healthy living allowance, frequent team-building and social events

Thank You

Your application was submitted successfully.

  • Location
    New York, New York
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced